Privacy policy

📄 Privacy Policy – ECOLIFT
Last Updated: 02/12/2025
This Privacy Policy describes how ECOLIFT (“we”, “our”, “us”) collects, uses, stores and protects your information when you use our mobile application, website, and related services (“Service”).

  1. Information We Collect
    We may collect the following details when you use the app:
    A. Personal Information
    Name
    Phone number
    Email address
    Address & contact location
    Government ID (only if required for verification)
    B. Usage & Technical Data
    Device information (model, OS, version)
    IP address
    App usage logs & interaction data
    C. Location Data
    We collect real-time GPS location for:
    Driver allotment
    Route optimization
    Pickup & delivery tracking
    Users may disable GPS, however certain features will not function without it.
  2. How We Use Your Information
    To enable booking, transportation and delivery of goods
    To communicate updates, notifications, OTP & security alerts
    To improve app performance, routing and customer experience
    For fraud prevention & user verification
    For billing, payments and refunds
    We never sell or trade personal data to third parties.
  3. Sharing of Information
    We may share your information only with:
    Shared With Purpose
    Drivers/Delivery Partners To complete your trip/order
    Payment Gateways To process digital transactions
    Legal Authorities Only when required by law
  4. Data Storage & Security
    Data is stored securely with encryption and restricted access.
    We take reasonable measures to protect data from misuse, theft or unauthorized access.
    No method of electronic storage is 100% secure — users are advised to keep account credentials private.
  5. Cookies & Tracking Technologies
    We may use cookies, analytics tools, and tracking pixels to improve the user experience and app performance.
  6. User Rights
    You may:
    Request access to your personal data
    Update or correct your information
    Request account deletion
    Withdraw location-sharing permissions
    Requests can be made at ecoliftmobility@gmail.com.
  7. Children’s Privacy
    Our services are not intended for individuals below 18 years. We do not knowingly collect data from minors.
  8. Third-Party Links
    Our app may contain links to external services. We are not responsible for their privacy practices.
  9. Changes to This Policy
    We may update this Privacy Policy occasionally. Continued use of the app implies acceptance of changes.
  10. Contact Us
    For concerns, requests or clarification:
    đź“© Email: ecoliftmobility@gmail.com
    đź“ž Phone: 9585556865