Refund & Cancellation Policy – ECOLIFT
Last Updated: 02/12/2025
This policy explains refund eligibility for bookings made through our app.
- Cancellation Before Trip Start
If a user cancels before driver assignment → Full refund
If cancelled after driver assigned but before pickup → Cancellation fee may apply - Cancellation by Driver
If the assigned driver cancels or fails to arrive:
Customer can request full refund
No cancellation charges applicable - Refunds After Trip Pickup
Refund eligibility applies only if:
Delivery was not completed
Driver failed to fulfill service obligations
Wrong delivery/misplacement proved with evidence
No refund if service was fully used and delivery completed successfully. - Mode & Duration of Refund
Refunds processed to original payment mode (UPI/Card/Wallet)
It may take 3–7 working days depending on payment gateway - Misuse & Fraud
Refunds may be denied if we find fraudulent claims or policy misuse. - Contact for Refunds
Requests can be submitted via:
📩 [ecoliftmobility@gmail.com]
📞 [9585556865]